I’m pleased to share that my article, “Shadowing Is More Than Following Along,” has been published in IBPSA’s Pet Care Pro Monthly.
Having a new pet care employee follow an experienced team member is a useful start. But watching someone complete a task does not necessarily mean the employee is ready to make decisions, respond to unexpected situations, or carry out your standards independently.
In the article, I discuss how pet business owners can make shadowing more effective by teaching:
- the reason behind each step
- which situations an employee should handle
- when to contact the owner or manager
- how an employee can demonstrate readiness before working independently
The goal is not simply to complete a certain number of shadow visits. It is to build the judgment, consistency, and confidence needed to care for pets and clients according to your business’s standards.
If you are wondering whether your own training and delegation systems are ready to support your team, visit the SeaBreeze Pet Business Resources page.
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